Frequently 
Asked Questions

Here’s a curated list of our most frequently asked questions to assist you. If you don’t find the answer you’re looking for or simply want to reach out, feel free to email us at info@catnoox.com. Our dedicated team of experts is available 24/7 to provide you with top-notch support and ensure your experience is seamless!

About Our Products

What materials are used to make the bed?

The Catnoox Pet Bed is crafted using premium ultra-soft fabric and filled with lightweight, durable padding. These materials provide exceptional comfort, warmth, and durability for your furry friend.

Are the materials safe for my pet’s use?

Yes! The Catnoox Pet Bed is made from non-toxic, pet-friendly materials that are both soft and durable.

Is this bed good for both cats and dogs?

Absolutely! The Catnoox Pet Bed is designed to be perfect for both cats and small dogs. Its cozy, enclosed shape provides a sense of security that pets love.

Will the bed keep my pet warm in winter?

Yes, definitely! The insulated design and plush fabric ensure your pet stays warm and cozy even in chilly weather.

Is the bed suitable to use while traveling?

Yes! The lightweight design of the Catnoox Pet Bed makes it easy to carry and ideal for travel. Whether at home, in the car, or on the go, it ensures your pet always has a familiar and comfortable place to rest.

What size bed should I get for my pet?

The medium size is ideal for most cats and dogs, including smaller ones. It offers plenty of space for them to stretch, curl up, or snuggle comfortably, supporting pets weighing up to 6 kg (13.23 lbs). 

 

If your pet is larger or you have multiple pets who like to share, the large size is a better option. It provides extra room and is perfect for pets weighing up to 10 kg (22 lbs). 

 

Both sizes are designed to ensure maximum comfort and support for your furry companions.

Delivery & Shipping

Is shipping free, and what does it include?

Yes! Shipping is entirely free for all orders, with no hidden fees or extra costs.

How long is delivery, and when will it arrive?

Delivery typically takes 2 to 8 business days, depending on your location.

Can I track my order, and how does it work?

Absolutely! Once your order is shipped, we’ll send you a confirmation email with a tracking number so you can monitor its journey right to your door.

Returns & Exchanges

How does your returns policy really work?

We are confident you’ll love our products, just like the over 5700 happy customers who already trust us. However, if for any reason you’re not completely satisfied, we offer a hassle-free money-back guarantee for 30 days. 

 

To make the process quick and smooth, please ensure the product is in its original condition (no stains or damage) and kept in like-new condition while trialing it. Items should also include their original packaging, as this helps us process your return seamlessly. Simply contact us, and we’ll handle the rest with professionalism and care.

Can I exchange a product if it’s not right?

Of course! If the product doesn’t meet your expectations, we’re here to make the exchange process as easy as possible. The same conditions apply as with returns: items must be in their original condition, with no stains or damage, and include the original packaging. Just reach out to us, and we’ll guide you every step of the way, ensuring a stress-free experience.

How can I return an item back to you?

Returning an item is easy! Just email us at info@catnoox.com, and we’ll take care of everything. We’ll provide you with a return shipping label and guide you through the entire process to ensure it’s hassle-free.